Returns & Cancellation Policy | OzStraps
Returns & Cancellation Reality
Skipping the boring yet necessary stuff below, here are some quick pointers!
If you happen to experience one of the following:
- Ordered the wrong item/size
- Item has failed or is defective
- Change of mind
Shoot us a message via firstname.lastname@example.org and we'll be sure to sort you out :)
Our cancellation policy lasts for 24 hours or if you have a confirmation from our side that your order hasn't been shipped yet.
You just need to send an email to email@example.com within the mentioned timeframe and you will be eligible for full refund.
In case your order has been dispatched to the shipper then the delivery charges will be deducted from your refund.
Refunds will be processed in the same payment method. There is often some processing time involved before a refund is completed and available back into your selected method of payment. For credit card payments, it could take up to 45 days.
Our returns policy lasts 30 days. Unfortunately if more than 30 days has elapsed since the time of purchase we won't be able to offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. There may be certain situations where only partial refunds are granted (refer to 'Refunds' section below).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once your refund has been approved, it will be processed immediately and a credit will automatically be applied to your original method of payment.
Late or missing refunds (if applicable)
If you have been issued with a refund but have yet to receive it, please contact your relevant financial institution with regards to any payment delays (e.g. PayPal, bank).
There is often some processing time involved before a refund is completed and available back into your selected method of payment.
If you have completed this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and we will do our best to resolve the situation.
Exchanges (if applicable)
We only replace items if they are defective, damaged or if you've simply been sent the wrong item. If you need to exchange it for the same item please contact us at email@example.com
We will of course cover the return shipping on these type of issues.
For change of mind purchases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item back to us we strongly suggest that you use a trackable shipping service or purchase shipping insurance.
Please do however shoot us an email at firstname.lastname@example.org and we may be able to assist!